Customer Support Channels
A 1–hour Response Guarantee
Our customer service team is trained to shortly address all of our Linux cloud hosting packages clients’ queries and information questions. Via our ticket system, it’s possible to submit your question and a support staff member will get back to you in only max an hour. Realistically, practice has shown us that the general resolution time frame is Twenty minutes.
A Top–quality Support Service
Our help support service is supplied by a crew of educated technicians who’re prepared to answer your query quickly. You are able to communicate with the support team by opening a customer assistance ticket from your Control Panel or by posting us an email message. On working days, you may also contact us on the phone or make use of the live chat solution.
An Intuitive Help Section
Our Control Panel presents a broad know–how base which is built–into all sections. In each area, you’ll find a Help button that will load for you a group of step–by–step tutorials on how to utilize a specific feature or accomplish a selected action. In addition, we have made course training videos so its possible to get a better idea of the Control Panel’s interface.