Support Channels

  • 1 hour ticket response time

  • A User–Friendly Help Center Section

  • You’ll find nearly all the answers to your questions in the user–friendly Help section built into our Control Panel. It boasts an ever–expanding knowledge base with regularly asked questions and in–depth instructional articles written by our qualified help desk support staff.

  • Top quality support service

  • How–To Video Clips

  • For those of you who would rather find out how to address a typically experienced problem by watching an instructional video clip, we have added a collection of video tutorials to our Control Panel. All the tutorials are brief and easy to understand. They offer visual presentations of different website management operations.

  • Intuitive help center

  • A Sixty–Minute Support Ticket Response Time Guarantee

  • We back up all our semi–dedicated servers with a 24/7 help desk support service and a sixty–minute ticket response guarantee. Our knowledgeable customer service technicians will be available to you 24–7 to respond to your questions and to solve any problem that you could face. Simply send a tech support request from the Help Center section and we’ll reply to you without any delay whatsoever.