Tech Support Channels
A Sixty–Minute Support Ticket Response Time Guarantee
All your support requests will be dealt with within maximum 60 minutes after the support ticket or e–mail is submitted. If your issue requires further assistance from a server administrator, we’ll forward the trouble ticket or the e–mail to the person on duty and will leave a comment to notify you that more time will be needed for arriving at the best solution. If you order the Administration Services package, any of the server management services included there will be completed whenever you prefer.
A Top–Quality Client Support Service
We’ll be at your disposal 24x7x365 to answer any queries that you may have with regard to our Control Panel or any of the apps that we have installed for you on the server. If you also require help with server administration tasks, you can examine our Administration Services package, which includes backup hard drive space, weekly OS updates, server monitoring and rebooting procedures, as well as installation and problem troubleshooting procedures
An Easy–to–Navigate Help Section
We have equipped our Control Panel with an exhaustive knowledge base, which features elaborate explanations of all its features and functions. Additionally, we have created detailed video tutorials that will further demonstrate to you how to perform a certain action or resolve a typically experienced problem. The help articles and the tutorial video clips are readily reachable from each Control Panel section through the Help and Videos buttons situated in the upper right corner.