What does ?phone support? mean in the arena of Internet hosting?
In the event that you've ever had a cloud hosting account before or you've dealt with any kind of online service, you probably know from personal experience that for certain things it is better to speak with a live person over the phone than to exchange tickets or e-mail messages. If you want to learn more about a specific service before you buy it or when something small needs to be made, for example, it is much easier and quicker to do it in real time. When you're able to get in touch with representatives by phone, it's also very likely that you are dealing with an actual hosting supplier, not a reseller. The type of support that you will get by phone may differ between different providers - from very general matters to expert technical support. Usually most of the suppliers will offer you pre-sales assistance and 1st level phone support, while more complicated tech matters are resolved via email and / or tickets.
Phone Support in Cloud Hosting
Our cloud hosting
packages offer phone support 14 hours a day even on public holidays, so that if you do not have an account yet, you'll be able to call us and learn more about our solutions or if we meet the system requirements for your web sites. For your benefit, we have local telephone lines in the United States, Great Britain and Australia, so you're able to contact the phone number that is closer to you. In case you are an existing customer, we will help you promptly with all of the general and billing issues and with various technical issues so as to save you time and efforts - we acknowledge the fact that often it's much easier speak with a live person to get things done instantly. Of course, some situations cannot be taken care of on the phone, so in such a case you will have to use our ticketing system.
Phone Support in Semi-dedicated Hosting
With 14 hours-a-day phone support, you can be certain that there will always be somebody to assist you if you have any queries about the semi-dedicated server
plans that we supply. Whether you'd like to learn more about our packages, you have some billing issue or some general issue, you can just give us a call. Although some more complex troubles could require a ticket to give time to our tech support team to investigate, we'll assist you with countless tech questions on the phone as well, saving you time and efforts. Since we have data centers on as many as 3 different continents - in the U.S.A., the UK and Australia, we have local phone lines in all of these countries as well. If you are in a different country, we also have a global number where you'll be able to reach us.