If you ever experience a problem with your website and are incapable of rectifying it, ask the web hosting company’s client service team to help you bring the site back online. A prompt resolution would be the perfect scenario, but many hosting companies answer within 24 hours and even more, particularly if you are dealing with a hosting reseller. Even if the problem can be easily fixed, your website may not work properly or may not be available at all for a lengthy period of time, so you may lose potential clients because it is quite unlikely that anybody would be dying to come back to a website that is faulty. With that being said, you ought to make certain not only that you can reach your web hosting company, but also that they can reply and assist you in a well-timed manner. If an application update doesn’t proceed smoothly or you delete something by accident, for instance, the site should be fixed promptly so as to avoid extended unavailability.
One-Hour Response Guarantee in Cloud Hosting
Our Linux cloud hosting packages
feature a 60-minute response time guarantee, which suggests that no matter what inquiry or predicament you may have, we’ll always be there to lend a helping hand. The fact is, it rarely takes more than half an hour to get a problem fixed or an inquiry answered, and this is valid for both technical and pre-sales matters. Our support staff representatives will be at your service 24-7, even on weekends and legal holidays, which goes to say that you’ll always receive quick help. We are aware of just how costly time can be, so by the time we reply to your email or support ticket, we will have examined the matter and, in case we haven’t come up with a solution, we’ll supply you with more information on what you have to do on your end – if the circumstances require it. With our support services, you can rest assured that there will be someone to assist you momentarily, irrespective of what time it is.
One-Hour Response Guarantee in Semi-dedicated Hosting
With a semi-dedicated server
plan from our company, you can take full advantage of our speedy support service. You will get a reply to any ticket submitted from the web hosting Control Panel or email sent to our tech and customer support team in no more than 1 hour. The response time is guaranteed and it applies regardless of the issue – billing or technical. It often takes substantially less time to explore and rectify a problem. We’ll supply you with more info in case the solution involves something that has to be done on your end. In case you contact us during weekends or national holidays, the response time will be absolutely the same and considering the fact that our support staff is working 24 hours a day, 7 days a week, you will receive quick help for practically any technical, general or billing issue whatever the hour.