A live chat is one of the many ways of communication offered by some website hosting providers as part of their support service. Depending on the provider, the chat can be used for pre-sales, billing and/or tech support. This method of communication is faster in comparison to a support ticket and it will make it less likely to misspell or misunderstand something compared to a phone call with a representative. Furthermore, when the trouble that you experience needs some time to be reviewed and dealt with, you will be able to do something different at the same time instead of just waiting, as you would have to do when you call. You can also employ a live chat assistance service without charge provided that you have web accessibility even if your hosting supplier is located in a different country and they don't have a local phone number you can call.
Live Chat Support in Cloud Hosting
As a part of the support services that we offer for our Linux cloud hosting packages, we've live chat support which is online 24/7, even on holidays. You'll be able to contact us regardless of whether you already have an account or not, since we can support you with all kinds of things, ranging from giving you general info about our solutions if you aren't our client yet and you're considering to purchase one of the packages, to helping you with setting up an email account in an email client. Some problems are more complicated and time-consuming, which means that you will have to take advantage of the ticketing system that is integrated in our Hepsia hosting Control Panel, but we can save you time and help you in real time on the live chat for quite a lot of things.
Live Chat Support in Semi-dedicated Hosting
We supply live chat support as part of our services, so if you have any kind of questions for our Linux semi-dedicated hosting packages, you're able to speak with our customer care team whenever you need no matter if you have already acquired your account or not. In general, the chat service is intended for billing, pre-sales and common questions and issues, still we are able to help you with many technical questions as well. We will help you choose the ideal package for your sites in case you do not have an account yet, we can respond to all of the billing questions or concerns you could have or we can assist you with installing your new e-mail address on your computer or smart phone - all of this will be done promptly as our live chat service is accessible all the time, each and every day. No matter when you require assistance, you're able to talk with a representative and save a lot of time.