A ticketing system is the most common correspondence medium that web hosting companies offer to their clients. It’s typically part of the billing account and is the quickest way to tackle an issue that takes a certain period of time to examine or that has to be forwarded to a system administrator. Thus, all comments supplied by either side will be kept in the very same location in case someone else needs to work on the issue in question and the info in the ticket will be accessible to all parties. The negative aspect of using a ticketing system with most hosting platforms is that it is not included in the hosting Control Panel, which suggests that you will need to sign in and out of at least 2 accounts in order to complete a given task or to get in touch with the hosting company’s customer service team. If you want to manage a number of domain names and each one is hosted in its own account, you’ll need to use an even larger number of accounts simultaneously. Also, it could take a substantial amount of time for the provider to respond to your ticket requests.