A ticketing system is the most common correspondence medium that web hosting companies offer to their clients. It’s typically part of the billing account and is the quickest way to tackle an issue that takes a certain period of time to examine or that has to be forwarded to a system administrator. Thus, all comments supplied by either side will be kept in the very same location in case someone else needs to work on the issue in question and the info in the ticket will be accessible to all parties. The negative aspect of using a ticketing system with most hosting platforms is that it is not included in the hosting Control Panel, which suggests that you will need to sign in and out of at least 2 accounts in order to complete a given task or to get in touch with the hosting company’s customer service team. If you want to manage a number of domain names and each one is hosted in its own account, you’ll need to use an even larger number of accounts simultaneously. Also, it could take a substantial amount of time for the provider to respond to your ticket requests.
Integrated Ticketing System in Cloud Hosting
With a cloud hosting from our company, you won’t ever have to leave your account. Our ticketing system is incorporated into the Hepsia hosting Control Panel, which is used to manage your entire web presence. You can quickly access any support ticket while you are browsing through your website files or configuring various account settings. The ticketing system is being closely monitored 24-7 by our tech support staff and the response time is no more than sixty minutes, but it seldom takes more than 20 minutes to get help. In contrast to certain web hosting companies, we do not charge more for using the ticketing system, so you can touch base with us as often as you wish and request information with regards to any billing or technical issue. Additionally, you can read a variety of informational articles, which will help you resolve the most commonly experienced problems on your own.
Integrated Ticketing System in Semi-dedicated Hosting
If you have opened a semi-dedicated server account with us and you want to get in touch with our help desk support team members, you will be able to send a trouble ticket directly from your Hepsia Control Panel instead of going through an entirely different customer support platform as you’ll have to do with most hosting providers out there. Our integrated ticketing system will allow you to post a new ticket without efforts and to go through older tickets using an intelligent search filter. Besides, you will be able to take a look at the relevant knowledge base articles that our system will present to you based on the problem category that you choose for your new ticket. You can carry out all of the aforementioned procedures without leaving your Control Panel at any time, which implies that if you come across any predicament or have a question, you can get in touch with our support engineers and solve the specific issue in no more than 1 hour via a single support platform.