24/7 Customer Support
Learn more about what ‘customer support’ indicates in the web hosting world and about the different support forms.
Being able to get in touch with your cloud hosting company when you have any sort of questions or experience any difficulties is really important and how quickly they will reply and react could be essential, in particular when your website is business-oriented, as more downtime can often mean losing potential customers. The support solutions are one way to distinguish genuine suppliers from resellers. The latter typically reply just to emails or support tickets and you will need to wait for a day or more in order to get a response. If the trouble requires several responses, you may end up losing days to have a simple problem fixed. When you use a genuine and trustworthy web hosting company, you should be in a position to get in touch with the support team at any time and get a timely response no matter what the issue or your question is - customer, pre-sales or technical one.
24/7 Customer Support in Cloud Hosting
We provide you with 24/7 customer, billing and technical support for all our Linux cloud hosting packages
. Even if you aren't our client yet and you have questions, we will assist you right away and give you the needed info, in order to give you the choice to make the very best decision when you purchase a new hosting account. We are available anytime, including weekends and holidays, and we provide you with various options for communication to get in touch with us - live chat, phone, email messages and support tickets. For your benefit, we now have several phone numbers all over the world, so you are able to call the one that is closer to you. The max response time for your emails and the tickets is one hour. The typical response time is around 15-20 min, which means that you can forget about waiting for several days to get assistance for any task or issue, regardless of its difficulty.
24/7 Customer Support in Semi-dedicated Hosting
We know how important it is to get well-timed help, in particular when your website is not working effectively for some reason. Our Linux semi-dedicated hosting packages
feature 24/7 customer and technical support, thus in case something happens, you will be able to use various ways to get in touch with us - phone line with several local numbers around the globe, live chat, email messages and support tickets. The first two choices are for pre-sales, billing and common matters, which means that if you do not have an account yet, for instance, you'll be able to receive more information regarding our services, or we can assist you with less demanding tech issues. The next two methods are for strictly technical troubles or everything that is more time-consuming due to the fact that it is quicker to track the dialogue between you and our support team. The warranted max reply time for them is just 1 hour, the typical one - 15-20 minutes, therefore you won't have to wait for an entire day so as to get support as you may have to do when using the services of various other providers.
24/7 Customer Support in Dedicated Hosting
All of the dedicated server
packages that we provide come with 24/7 support via various methods of communication and with a 1-hour maximum reply time warranty. In case you want to find out more about the plans or you have some general or billing questions, you can call one of the local numbers that we have globally or you could use our live chat service and speak with a live agent. For entirely tech problems which require the help of a tech support person or an administrator, you can open a support ticket from your billing Control Panel or you could send an email, because all these channels are more appropriate to keep track of a given problem. The reply time for them rarely surpasses 30 minutes, which means that you can forget all about waiting for a whole day so as to receive assistance. Our support service is available for any kind of server-related issues, and the pre-installed software. In case you want assistance for third-party applications, you may consider adding the Managed Services upgrade that we offer for all the packages.